Regular Updates From Sigma

As a trusted partner of pharmacy services across the country, Sigma is committed to keeping you up to date with all the information you need.

Please bookmark this page, as it will be updated regularly.

**High Temperature Impact**

As current and forecast temperatures are above 25°C for much of the day, we cannot guarantee the safety of medicines during delivery, so we have made the very difficult decision to suspend deliveries for the remainder of this week.

We sincerely apologise for the inconvenience.

We will continue to update you on this situation here on our website and by email where we have an email address for your pharmacy

Order Cut Off

Please adhere to the cut off times below to ensure your orders arrive when you need them.

  • Next day delivery cut off is 11:00 pm
  • Customers’ who receive deliveries from DX have a 6:30 pm cut off for next day
  • Same day, PM delivery cut off is 12:30 pm
  • To receive deliveries on Monday, order by 11:00 am Sunday

Any fax or voicemail orders received after 7:00 pm Monday to Friday, or after 12:00 noon on Saturday will not be processed until after 7:00 am the next working day i.e. Monday morning for weekend orders.

Pharmacy Opening Times

If you  change your Pharmacy opening times, please contact us on the details below to let us know so we can maintain the best possible delivery service levels for all our customers.

Electronic Ordering

Electronic ordering can be really convenient for your pharmacy, Sigma is available on your PMR  or our online ordering platform SigConnect. Sigconnect gives you access to live stock updates and prices and is a quick and easy order method, please see HERE for details.

Telesales

Our Telesales team are available from 10:30 am to 7:00 pm every day, they can talk about our promotions and work with you on prices. They will be happy to talk to you about being a part of their daily call list to go through your order pad and process lines as required.

Delivery

We are working to standard delivery patterns for all our customers.

Return Totes Quickly

Please return all totes as quickly as possible, these are essential to maintain the speed and accuracy of our pick and pack operation and maintain the integrity and quality of your medicines. If you have totes that need to be collected, please contact Customer Service on the number below.

Stock

We constantly work to ensure we have the right products your Pharmacy needs including sourcing from multiple suppliers and managing our stock inventory closely. Stock positions are changing very quickly, we will do our best to keep you updated through the usual channels but in the meantime.

We currently have stock of:

Face masks
Hand sanitiser
Thermometers

Returns

Returns can be made within 48 hours of the invoice date, complete the slip on the right side of your invoice and return with your next deliver, full details of our returns and deliveries can be found HERE.  

If you need any further information, please contact Customer Service from 9:00 am to 5:00 pm Monday to Friday:

Telephone 0800 358 4427

Email cs@sigmaplc.com

Remember we can send your invoices, credit notes and statements by email to get the information to you quicker, and reduce paper in your pharmacy.

Click HERE to set up a direct debit to make your payments easier.

Our customers have been pushed to the absolute limit in the vital role they have played on the NHS frontline.

Our Joint Chairman, Dr Bharat Shah CBE, sent a message to our customers explaining his absence from work, his plans to lobby community pharmacy and how proud he was of the sector pulling together in serving our communities