This page contains general information relevant to all our customers. If you have any specific questions relating to your deliveries or returns, please contact our Customer Service team on 0800 358 4427, or


Check your delivery carefully and ensure all boxes listed on the drivers sheet are present before signing. Please report any discrepancies as soon as possible, and within 24 hours at the latest.

Extreme temperatures

Extreme hot or cold temperatures can impact on our ability to deliver some products, see our letter to customers HERE.

Deliveries in Extreme Temperatures 

Following the change in temperatures, we have resumed afternoon deliveries and are supplying all products. As per our company risk assessment, we will continue to monitor forecast temperatures and may make changes to our service as required.

We will regularly review the conditions and update you.

Product Recalls

Please see HERE for a link to MHRA notices and Sigma recall information.

Sigma Errors

If your delivery has any errors or missing items, please report these to Customer Service on 0800 358 4427 as soon as possible and within 24 hours at the latest so we can investigate and assist you.


Sigma accepts goods ordered in error that meet these criteria:

  • Within 48 hours of the invoice date
  • Product is in perfect condition and has been stored in compliance with storage instructions
  • If an FMD product, it has not been decommissioned
  • The product is NOT  a cold chain, Special (Licensed and Unlicensed medicines and Special Obtain products) or Schedule 2 and 3 Safe Custody controlled drug

If products are not returned with 48 hours of the invoice date we will not be able to credit you.

If your orders are delivered by Sigma, please complete the return slip, safely package the return and slip and return them with your next delivery. If you have a courier delivery, or will not have a Sigma delivery within 48 hours, please call Sigma on 0800 358 4427 to discuss collection.

Our full terms and conditions can be found HERE and our Customer Service team can help you with any queries on 0800 358 4427.