Sigma Trading Terms
Independent Retail Pharmacy Customers
The following trading terms outline how we transact with our independent retail pharmacy customers (IRP).
Compliance to Company’s trading terms will allow customers to receive additional direct discounts or a Buying Group marker, as well as access to enhanced service levels (set out below)
- £1500 generics & £3500 on all product categories
Compliance of trading terms will allow customers access to:
- Saturday delivery (if available)
- Afternoon delivery (if available)
- No minimum order value for delivery
- Direct discount or Buying Group Marker eligibility upon signed Direct Debit mandate
- Later ordering cut-offs
- SigConnect online ordering
- Access to all available offers and discounts
Failure to comply with trading terms will see removal of above benefits.
A minimum order value of £150 will be applied where spend on all products of £3,500 is not achieved.
All payments must be made by Direct Debit.
Failure to achieve a minimum product category spend of £1500/month will also result in a monthly low-spend surcharge of £300.
Legacy IRP customers paying with American Express payment platform, trading terms:
- a minimum product category spend of £5000, of which a minimum of £2500 must be spent on Generics
- No buying group marker flagged or other direct discounts to be given
- No participation or association with price-comparison software
- Customers must be reaching a minimum of 40% compliance against their monthly generics target*
In addition, customers who wish to continue to receive American Express M/R, must also meet the below requirements:
- Customers must reach a minimum of 80% compliance against their monthly generics target*
*your monthly generics target can be obtained by contacting the sales team on firstname.lastname@example.org
Only customers making payment by Direct Debit will receive additional rebates.
Minimum order values are subject to change without notice.
Sigma will monitor SigConnect use and any activity deemed irregular will result in withdrawal of the facility without notice.
The below terms outline how we transact with our non-IRP customers. These include WDA and non-WDA holders, other healthcare outlets such as veterinarians, dental practices and hospitals, as well as other retail outlets
- A minimum monthly spend of £3500, across all product categories is required. Failure to meet this spend criteria may result in a monthly low-spend surcharge of £300
- 30-day payment terms are applicable along with a signed Direct Debit mandate form
- Inactivity of three months will lead to account closure
- Minimum order value of £750 is required for delivery otherwise a £50 delivery charge may be applied