Regular Updates From Sigma
As a trusted partner of pharmacy services across the country, Sigma is committed to keeping you up to date with all the information you need.
Please bookmark this page, as it will be updated regularly.
Order Cut Off
Please transmit your order to Sigma as early in the day as possible to ensure your orders arrive when you need them.
- Sigma driver next day delivery cut off is 20:00*
- Customers’ who receive deliveries from DX have a 18:30* cut off for next day
- Same day, PM delivery cut off is 12:30 pm
- To receive deliveries on Monday, order by 11:00 am Sunday
*Temporary cut offs to ensure we provide the best service to all our customers at this busy time.
Any fax or voicemail orders received after 7:00 pm Monday to Friday, or after 12:00 noon on Saturday will not be processed until after 7:00 am the next working day i.e. Monday morning for weekend orders.
Long Distance Rounds
Due to a high volume of orders, we have reviewed our delivery routes and suspended a small number of afternoon routes that are a long distance from Sigma, please check with our Telesales team who can confirm when your order will be delivered.
Temperature Controlled Products
Due to low overnight temperatures to changes , we are unable to deliver products marked ‘do not refrigerate’ we apologise for any inconvenience.
Pharmacy Opening Times
If you change your Pharmacy opening times, please contact us on the details below to let us know so we can maintain the best possible delivery service levels for all our customers.
Electronic ordering can be really convenient for your pharmacy, Sigma is available on your PMR or our online ordering platform SigConnect. Sigconnect gives you access to live stock updates and prices and is a quick and easy order method, please see HERE for details.
Our Telesales team are available from 10:30 am to 7:00 pm every day, they can talk about our promotions and work with you on prices. They will be happy to talk to you about being a part of their daily call list to go through your order pad and process lines as required.
Return Totes Quickly
Please return all totes as quickly as possible, these are essential to maintain the speed and accuracy of our pick and pack operation and maintain the integrity and quality of your medicines. If you have totes that need to be collected, please contact Customer Service on the number below.
We constantly work to ensure we have the right products your Pharmacy needs including sourcing from multiple suppliers and managing our stock inventory closely.
Returns can be made within 48 hours of the invoice date, complete the slip on the right side of your invoice and return with your next deliver, full details of our returns and deliveries can be found HERE.
If you need any further information, please contact Customer Service from 9:00 am to 5:00 pm Monday to Friday:
Telephone 0800 358 4427
Remember we can send your invoices, credit notes and statements by email to get the information to you quicker, and reduce paper in your pharmacy.
Click HERE to set up a direct debit to make your payments easier.
Our customers have been pushed to the absolute limit in the vital role they have played on the NHS frontline.
Our Joint Chairman, Dr Bharat Shah CBE, sent a message to our customers explaining his absence from work, his plans to lobby community pharmacy and how proud he was of the sector pulling together in serving our communities