Paying by Direct Debit
Our monthly statements provide full details of all purchases/invoices during the month and a final Amount Due. Once registered this can then simply be taken by Direct Debit, giving you back valuable time.
The ability to settle your monthly trading account by Direct Debit provides customers with multiple benefits:
- Efficient and easier process
- Reduce time carrying out administrative tasks
- Reduced risk of fraud
- Reduction in bank charges compared to other payment methods
- Reduce expenses on postage and stationary
Statements by email
Once registered for this service you will receive your Sigma Statements, invoices or credit notes as soon as they are generated in our system, to an email address of your choice.
Register here to sign up to this service. Please only complete this form if you are, or have authorisation from the owner of the business you are registering on behalf of i.e. if you are the accountant.
Register for Direct Debit
- Download the Direct Debit Form. Complete and return the form to Sales Ledger Department, Sigma Pharmaceuticals Plc, HD House, Imperial Way, North Watford, Herts, WD24 4LQ
- Complete the Direct Debit Mandate online using Docusign
For Mandates returned via the post we recommend using Recorded Delivery to ensure safe delivery.
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Paying by Direct Debit Q&A’s
How do I set up Direct Debit on my account?
Download the Direct Debit mandate form and return it to Sales Ledger Department, Sigma Pharmaceuticals Plc, HD House, Imperial Way, Watford, WD24 4LQ. For any queries please contact Sales Ledger on 01923 332 900. Sigma requires the original Direct Debit mandate form.
How do I complete the Direct Debit Mandate?
This is a standard direct Debit Mandate form. Please ensure you include your Sigma Account Number in the Reference field. This reference should appear on your bank statement when the funds are drawn so that it is easy to reconcile the payment taken.
What if I have more than one account with Sigma?
We will require a Direct Debit Mandate form completed for each account trading (retail pharmacy and/or wholesale) with Sigma. For example if your are a group of shops with multiple trading accounts with Sigma including a wholesale account a Direct Debit mandate will need to be setup for each account which will make it easier for you and Sigma to reconcile payments.
When can I set up Direct Debit?
We are happy to receive Direct Debit mandates at any time throughout the month.
Any mandates received by the 15th of the month will be processed so that payment can be taken during the first week of the following month. Sigma will inform you if your Direct Debit mandate has been processed successfully.
When will the payment be taken from my account?
Payment will be taken on the 5th of the month, or the next working day where it falls on a weekend or bank holiday.
Why has the 5th been chosen as the date for the payment to be taken?
This date has been selected to allow for the receipt of your NHS payment from the PPA/CSA into your bank account.
Can I cancel the Direct Debit at any time?
Yes. Please write to your bank/building society and to us with your instruction to cancel the Direct Debit.
Please ensure that alternative arrangements are made to avoid any restrictions being applied to your account.
What do I do if I have a query regarding my statement and the amount due/taken?
If you have a query please contact our Sales Ledger Team on 01923 332 900 or email firstname.lastname@example.org
As part of the Direct Debit Guarantee arrangement you will also be to discuss a reimbursement with your bank/building society for any disputed amount.
How will I know how much is going to be taken from my bank account?
You will receive your Sigma month end statement at the beginning of the month. This will show all purchases and invoices during that month and the amount due. You have up until the 25th of the month to raise any queries.
Direct Debit, BACS payment and Internet transfer deadlines?
Direct Debit payments will be taken from your bank account on the fifth day of the following month that payments are due.
Still have some questions?
If you still have some questions regarding paying your monthly statement by Direct Debit, please contact our Sales Ledger Team on 01923 332 900. Or email email@example.com